Privacy Policy

When you bring your ride to us or reach out online, here's what we typically need:

• Basic Contact Stuff: Your name, phone number, email address - y'know, so we can actually get in touch about your vehicle
• Vehicle Details: Make, model, year, VIN, mileage, service history. Can't diagnose what we don't know about
• Payment Info: Credit card details or banking info when you're settling up for services rendered
• Service Records: What we've done to your car, parts we've installed, diagnostic findings - basically your vehicle's medical history with us
• Technical Data: Sometimes our diagnostic equipment pulls data directly from your vehicle's computer systems
• Website Usage: If you're browsing our site, we collect standard web stuff like IP address, browser type, pages you check out

We don't collect anything we don't actually need for doing the job right.

We're pretty straightforward with what we do with your info:

• Service Delivery: Actually fixing your car, ordering parts, scheduling appointments - the obvious stuff
• Communication: Calling or emailing about your service status, sending appointment reminders, following up on completed work
• Billing & Records: Processing payments, keeping service records for warranty purposes and future reference
• Preventive Maintenance: If you're on one of our maintenance programs, we'll track service intervals and remind you when stuff's due
• Legal Requirements: Sometimes we gotta keep records for legal or regulatory reasons - it's just part of running a legit shop
• Improving Our Service: Understanding what works and what doesn't so we can get better at what we do

We won't sell your data to random marketers or spam you with junk. That's not our style.

Yeah, we use cookies on our website. Not the chocolate chip kind - though those would be nice. These are little data files that help our site work better.

Types of Cookies We Use:

• Essential Cookies: These keep the site functioning. Without 'em, you can't really book appointments or navigate properly
• Performance Cookies: Help us see which pages people visit most, where they're having issues - basically helps us make the site less annoying
• Functional Cookies: Remember your preferences so you don't have to keep entering the same info

Most browsers let you control cookies through settings. Just heads up - if you block all cookies, some parts of the site might not work right. You can clear cookies anytime through your browser settings.

We take security pretty seriously - same way we take European vehicle diagnostics seriously. Your data's protected through:

• Encrypted storage systems for digital records
• Secure payment processing (we don't actually store full credit card numbers)
• Locked filing cabinets for physical paperwork
• Limited staff access - only folks who need your info for their job can see it
• Regular security updates and patches on our systems

We keep your info as long as it's useful or required. Service records typically stick around for 7 years (helps with warranty claims and vehicle history). After that, we securely dispose of it.

No system's 100% bulletproof, but we do everything reasonable to keep your data locked down tight.

Under Canadian privacy law, you've got some solid rights regarding your personal info:

• Access: You can ask to see what personal info we have on file about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Withdrawal: You can opt out of marketing communications anytime (though we barely send any)
• Deletion: In some cases, you can request we delete your info - though we might need to keep service records for legal reasons
• Complaints: If you think we've mishandled your data, you can file a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, just give us a shout at service@quantyroncitadel.info or call (604) 555-7832. We'll get back to you within 30 days.

We're pretty protective of your info, but sometimes we need to share it with others to get the job done:

• Parts Suppliers: When we're ordering parts for your specific vehicle, they need basic vehicle info
• Payment Processors: Credit card companies and banks process your payments securely
• Diagnostic Software Providers: Some advanced diagnostic tools connect to external databases for technical service bulletins and repair procedures
• Insurance Companies: Only if you specifically authorize us to share info for claims
• Legal Authorities: If required by law or court order - hopefully never happens

We don't sell or rent your personal info to anyone. Period. Any third party we work with is bound by confidentiality agreements and has to meet our security standards.

Things change - laws get updated, technology evolves, our business grows. If we need to update this privacy policy, we'll post the new version here with a revised "Last Updated" date at the top.

For major changes that really affect how we handle your data, we'll try to give you a heads up via email or a notice on our website. But it's worth checking back here occasionally if you're curious about updates.

Continuing to use our services after we post changes means you're cool with the updated policy.